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Our Policy & Guarantees
We endeavor to supply quality products at the cheapest price we can. Our description of pieces, carat weigh & gem quality are as our suppliers state. They are stated in all good faith. Feel free to contact us at any time if you have genuine reason to feel an item is not as stated. We will always deal in an honest & friendly manner. We will ship as promptly as we can, & will contact you if there are any unexpected delays. We can only give an estimate of shipping times. Once posted, it is out of our control; therefore our prices INCLUDE insurance. We will only accept returns if we are notified there is a problem immediately an item arrives. Please note that as some of our items are hand made, they can occasionally take a few weeks to acquire if they are out of stock. Lower stocks mean lower prices for you. About 5% of items are back-orded.
Ring Sizes
Just to repeat what is stated elsewhere:- All gemstone rings beginning with RA & most silver rings are available in Sizes 6 & 7 for woman + 9 & 10 for men unless stated otherwise. Most other rings are available in all sizes & half-sizes. Therefore we ask you to put the size you prefer on the details of the order form. Please email if you are shipped a wrong size as guarantees vary. All rings are solid gold or silver & easily re-sized.
To all our anxious Engagement Ring buyers:- Please remember we are NOT your local jewellers store. Our prices are much lower, but you have to wait for your goods. Usually that is only a short time, but unexpected delays can occur. To give a general idea of delivery times of our engagement rings:- our diamond engagement rings beginning in K (except Blackhill Gold) are usually shipped within 3 days of getting your order (often sooner). Black Hill items are 3-5 days, again often sooner. Unusual sizes may delay shipping by a day or two. Items beginning in RA, (our gorgeous gemstone rings) can sometimes take a while longer. If an item is in stock it will be shipped within 2 or 3 days; if it is out of stock it can be 2-3 weeks. Your ordering from this store signifies you understand this.
Shipping Costs
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